About Muvr

Muvr is building the future of on-demand logistics and moving services. Our platform connects customers with trusted drivers and crews to deliver large items quickly and reliably. As we scale, operations analytics is critical to improving fulfillment efficiency, service quality, and marketplace performance through data-driven decision-making.

Role overview

The Ops Analytics Specialist is responsible for delivering actionable insights that improve operational performance, marketplace health, and decision-making at Muvr. This role sits at the intersection of data and operations—partnering closely with Operations, Product, Revenue, and Finance to analyze performance, identify issues, and support operational strategy with data.

This role reports to Operations or Analytics leadership and works cross-functionally.

Key Responsibilities

Operational Performance Analytics

• Analyze key operational metrics including fulfillment, cancellations, on-time performance, costs, and service quality.
• Monitor marketplace health and flag risks, anomalies, or performance gaps.
• Support root-cause analyses for operational issues.

Dashboards, Reporting & Insights

• Build and maintain dashboards and recurring reports for Ops leadership.
• Ensure metric definitions, data quality, and consistency across reports.
• Translate complex data into clear insights and recommendations.

Experimentation & Impact Measurement

• Support measurement of operational experiments, pilots, and process changes.
• Define success metrics and evaluate impact post-launch.
• Partner with Ops and Product to inform iteration and scaling decisions.

Cross-Functional Collaboration

• Partner with Operations teams to answer ad hoc analytical questions.
• Support Product and Engineering with data insights tied to operational workflows.
• Work with Finance on cost, efficiency, and unit economics analysis.

Process & Data Improvement

• Improve analytics workflows, documentation, and data accessibility.
• Identify gaps in tracking or instrumentation and recommend improvements.
• Help standardize operational metrics and definitions.

Qualifications

Required

• 3–6+ years of experience in operations analytics, business analytics, or data analysis roles.
• Strong analytical skills with proficiency in SQL, spreadsheets, and BI tools.
• Experience working with operational or marketplace data.
• Ability to communicate insights clearly to non-technical stakeholders.
• Strong problem-solving skills and attention to detail.

Preferred

• Experience in marketplaces, logistics, mobility, or on-demand services.
• Experience partnering closely with operations teams.
• Familiarity with experimentation or A/B testing frameworks.

Why Join Muvr

• Direct impact on day-to-day operations and customer experience.
• High-ownership analytics role with real-world impact.
• Collaborative, fast-paced environment.
• Competitive compensation.